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877-464-5353
A service of Omnex Group, Inc.
File a Complaint
________________________________________________________________________
We will work hard to resolve any of your concerns. Please contact us at (866) 201-8718 or through email at customerservice@omnexgroup.com or by mail to Attn: Customer Service, Omnex Group, Inc. 580 Sylvan Avenue, Suite LL-A Englewood Cliffs, NJ 07632.
If you have an unresolved complaint, you may contact your state's licensing authority or the Consumer Financial Protection Bureau at 855-411-2372 or 855-729-2372 TTY/TDD (www.consumerfinance.gov).
Contact information along state specific notices are provided below:
Alabama
http://www.asc.state.al.us
(800) 222-1253
Alabama Securities Commission
P.O. Box 304700
Montgomery, AL, 36130-4700
Arizona
http://www.azdfi.gov
(602) 771-2800
(800) 544-0708
Arizona Dept. of Financial Institutions
100 N 15th Avenue, Suite 261
Phoenix, AZ, 85007
Arkansas
http://www.securities.arkansas.gov
(501) 324-9260
(800) 981-4429
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street, Little Rock, AR, 72201-1692
California
http://www.dbo.ca.gov
(916) 327-7585
(866) 275-2677
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the
Department of Financial Protection and Innovation
Consumer Service Office
2101 Arena Boulevard
Sacramento, CA 95834
Colorado
https://www.colorado.gov/dora/division-banking
(303) 894-7575
CONSUMER NOTICE: Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob AVISO A LOS CLIENTES: Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Título 11, Artículo 110, del Estatuto Revisado de Colorado.<br><b>Si usted tiene una pregunta o duda acerca DE SU TRASACCIÓN - DEL DINERO QUE ENVIÓ Por favor póngase en contacto con el agente de envíos monetarios que procesó su transacción para obtener ayuda. La División Bancaria de Colorado no tiene acceso a esta información.Si usted es un residente del estado de Colorado y tiene una queja sobre EL AGENTE DE ENVIÓS MONETARIOS – LA COMPAÑÍA QUE ENVIÓ SU DINERO Todas las quejas deben de ser entregadas por escrito.</u> Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 correo electrónico: DORA_BankingWebsite@state.co.us sitio web: www.dora.colorado.gov/dob
Colorado Division of Banking
1560 Broadway Suite 975
Denver, CO, 80202
Connecticut
http://www.ct.gov/dob
(860) 240-8299
(800) 831-7225
Connecticut Dept. of Banking
260 Constitution Plaza
Hartford, CT, 06103-1800
Delaware
https://banking.delaware.gov/
(302) 739-4235
Office of the State Bank Commissioner
1110 Forrest Avenue Dover
Dover, DE, 19904
District Of Columbia
https://disb.dc.gov/
(202) 727-8000
You may file a complaint with the District of Columbia Department of Insurance, Securities and Banking Bureau at https://disb.dc.gov/service/file-complaint-or-report-fraud
Department of Insurance, Securities and Banking Bureau
1050 First Street NE, Suite 801
Washington, DC 20002
Florida
http://www.flofr.com
(850) 487-9687
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL, 32399
Georgia
http://www.dbf.georgia.gov
(770) 986-1633
(888) 986-1633
Georgia Dept. of Banking & Finance
2990 Brandywine Road Suite 200
Atlanta, GA, 30341-5565
Hawaii
https://cca.hawaii.gov/dfi/files/2020/02/DFI-Form-CC-Rev.-12-14-FillableForm.pdf
(808) 586-2820
You may file a complaint with the Hawaii Department of Commerce and Consumer Affairs at https://cca.hawaii.gov/consumer-complaints/
Division of Financial Institutions, Department of Commerce and Consumer Affairs
335 Merchant Street, Room 221
Honolulu, HI 96813
Idaho
http://www.finance.idaho.gov
(208) 332-8000
(888) 346-3378
Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID, 83712
Illinois
http://www.idfpr.com
(888) 473-4858
Illinois Dept. of Financial & Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL, 62786
Iowa
https://www.idob.state.ia.us/
(515) 281-4014
Email: https://gsecuremail.iowa.gov
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA, 50309-1827
Kansas
http://www.osbckansas.org
(785) 296-2266
Kansas Office of the State Bank Commissioner
700 SW Jackson St Suite 300
Topeka, KS, 66603
Kentucky
https://kfi.ky.gov/
(502) 573-3390
(800) 223-2579
Department of Financial Institutions
500 Mero Street, 2 SW 19
Frankfort, KY, 40601
Louisiana
http://www.ofi.state.la.us
(888) 525-9414
(225) 925-4660
Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA, 70804-9095
Maine
https://www.maine.gov/pfr/consumercredit/index.shtml
(800) 965-5235
(207) 624-8570
Email: bfi.info@maine.gov
You may file a complaint with the Maine Bureau of Consumer Credit Protection at https://www.maine.gov/pfr/consumercredit/complaint.htm
Maine Bureau of Financial Institutions Consumer Outreach Program
36 State House Station
Augusta, ME, 04333-0036
Maryland
https://labor.maryland.gov/finance
(410) 230-6100
888-784-0136
Fax: 410-333-3866
financial.regulation@maryland.gov
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints regarding Omnex Group Inc., NMLS ID # 899521, Control No. 5297462 at the Office of the Commissioner of Financial Regulation. Customers can verify the licensing status of Omnex Group Inc. at https://www.nmlsconsumeraccess.org.
Office of Financial Regulation, ATTN: Consumer Services Unit
100 S. Charles Street Tower 1, Suite 5300
Baltimore, Maryland 21201
Massachusetts
http://www.mass.gov/dob
(617) 956-1500
(800) 495-2265
dobconsumer.assistance@mass.gov
Massachusetts Division of Banks
One Federal Street, Suite 710
Boston, MA, 02110-2012
Michigan
https://www.michigan.gov/difs/
(877) 999-6442
DIFSComplaints@michigan.gov
Michigan Department of Insurance and Financial Services
Consumer Finance Section
PO Box 30220
Lansing, MI 48909-7720
Minnesota
https://mn.gov/commerce/
(651) 539-1500
(800) 657-3602
Minnesota Dept. of Commerce
85 7th Place East, Suite 280
Saint Paul, MN, 55101
Mississippi
https://dbcf.ms.gov/
(800) 844-2499
Mississippi Consumer Finance Division
PO Box 12129
Jackson, MS 39236-2129
Missouri
https://finance.mo.gov
(573) 751-3242
(573) 751-9192 (fax) E-mail: finance@dof.mo.gov
You may file a complaint with the Missouri Division of Finance at "https://finance.mo.gov/consumers/complaint/complaintform.php"
Missouri Division of Finance
Truman State Office Building, Room 630
Jefferson City, MO 65102
Montana
https://banking.mt.gov/
(406) 841-2920
banking@mt.gov
Montana Division of Banking and Financial Institutions
PO Box 200546
Helena, MT, 59620
Nebraska
https://ndbf.nebraska.gov/
(402) 471-2171
(877) 471 3445
Nebraska Dept. of Banking and Finance
1526 K St. #300
Lincoln, NE, 68508
Nevada
https://fid.nv.gov/
(702) 486-4120
Fidmaster@fid.state.nv.us
Nevada Department of Business & Industry Financial Institutions Division
2785 E. Desert Inn Rd. Suite 180
Las Vegas, NV, 89121
New Hampshire
https://www.banking.nh.gov/consumer-credit-licensees-registrants/money-transmitters
(603) 271-3561
nhbd@banking.nh.gov
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH, 03301
New Jersey
http://www.state.nj.us/dobi
(800) 446-7467
(609) 292-7272
New Jersey Dept. of Banking & Insurance
NJDOBI, PO Box 471
Trenton, NJ, 08625-0471
New Mexico
http://www.rld.state.nm.us/financialinstitutions
(505) 476-4885
New Mexico Regulation and Licensing Department - Financial Institutions Division
P.O. Box 25101
Santa Fe, NM, 87504
New York
(800) 342-3736
consumers@dfs.ny.gov
Department of Financial Services, Consumer Assistance Unit
1 State Street
New York, NY, 10004
North Carolina
(919) 733-3016
North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC, 27699-4309
North Dakota
https://www.nd.gov/dfi/
(701) 328-9933
E-mail: DFI@ND.gov
You may file a complaint with the North Dakota Department of Financial Institutions - Consumer Division at https://www.nd.gov/eforms/Doc/sfn50702.pdf
North Dakota Department of Financial Institutions - Consumer Division
2000 Schafer Street, Suite G
Bismarck, ND, 58501-1204
Ohio
http://www.com.ohio.gov/fiin
(614) 728-8400
(866) 278-0003
Ohio Department of Commerce Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH, 43215-6120
Oklahoma
https://oklahoma.gov/banking.html
(405) 521-2782
You may file a complaint with the Oklahoma Banking Department at https://oklahoma.gov/banking/complaints/money-transmission-company-complaints.html
Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Oregon
(888) 877-4894
DFR.FinancialServicesHelp@oregon.gov
Oregon Division of Financial Regulation
350 Winter St. NE Room 410
PO Box 14480
Salem, OR, 97309-0405
Pennsylvania
http://www.dobs.pa.gov/
(800) 600-0007
(717) 787-1854
Pennsylvania Dept.of Banking and Securities
Market Square Plaza, 17 North Second Street, Suite 1300
Harrisburg, PA, 17101
Rhode Island
https://www.dbr.ri.gov/
(401) 462-9503
DBR.BankInquiry@dbr.ri.gov
Rhode Island Dept. of Business Regulation
1511 Pontiac Avenue
Cranston, RI, 02920
South Carolina
http://www.consumer.sc.gov
(800) 922-1594
(803) 734-4200
South Carolina Department of Consumer Affairs
P.O. Box 5757
Columbia, SC, 29205-2418
South Dakota
https://dlr.sd.gov/banking/
(605) 773-3421
E-mail: banking@state.sd.us
You may file a complaint with the South Dakota Division of Banking at https://dlr.sd.gov/banking/consumers/filing_complaint.aspx
South Dakota Division of Banking
1601 N Harrison Avenue, Suite 1
Pierre, SD 57501-4590
Tennessee
http://www.tn.gov/tdfi
(615) 741-2236
(800) 778-4215
Tennessee Dept. of Financial Institutions
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN, 37243
Texas
http://www.dob.texas.gov
(877) 276-5554
(512) 475-1300
If you have a complaint, first contact the consumer assistance division of Omnex Group, Inc., toll free at (866) 614-1670. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking
2601 N. Lamar Blvd Suite 300
Austin, TX, 78705-4294
Utah
https://www.dfi.utah.gov
(801) 538-8830
dfi@utah.gov
Utah Dept. of Financial Institutions
P.O. Box 146800
Salt Lake City, UT, 84114-6800
Vermont
https://dfr.vermont.gov/
(802) 828-3301
833-DFR-HOTLINE
(833) 337-4685
You may file a complaint with the Vermont Department of Financial Regulation, Banking Division at https://dfr.vermont.gov/consumers/file-complaint/banking
Vermont Department of Financial Regulation Consumer Services
89 Main Street
Montpelier, VT 05620-3101
Virginia
https://scc.virginia.gov
(804) 371-9701
(804) 371-9416
You may file a complaint with the Virginia Bureau of Financial Institutions at https://www.scc.virginia.gov/bfi/complain.aspx
Virginia Bureau of Financial Institutions
P.O. Box 640
Richmond, Virginia 23218-0640
Washington
http://www.dfi.wa.gov
(877) 746-4334
(360) 902-8700
Washington State Dept. of Financial Institutions
PO Box 41200
Olympia, WA, 98504-1200
West Virginia
https://dfi.wv.gov/Pages/default.aspx
(304) 558-2294
You may file a complaint with the West Virginia Division of Financial Institutions at https://dfi.wv.gov/consumers/complaints/Pages/default.aspx
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302-3542
Wisconsin
http://www.wdfi.org/fi/lfs/
(800) 452-3328
Wisconsin Department of Financial Institutions
PO Box 8041
Madison, WI 53707-7876
Wyoming
http://wyomingbankingdivision.wyo.gov
(307) 777-7797
wyomingbankingdivision@wyo.gov
Wyoming Division of Banking
Hathaway Building, 2300 Capital Ave, 2nd Fl.
Cheyenne, WY 82002