
At LE’s branches, the first time
customers are given membership cards
with their personal Customer ID
number and information. LE’s
cashiers will input customers and
beneficiaries’ information into LE’s
computer system. A receipt will be
printed out for money collection and
customer signature. A transaction is
completed within a few minutes. US
dollars will be delivered to
beneficiaries in Vietnam within 24
hours by LE’s couriers. One
free-of-charge whole page of
message/letter from senders to
beneficiaries can be delivered along
with the money if customers wish to
do so. The next day, customers can
go back to LE’s branches or agents
to pick up a signed confirmation
receipt with messages from their
relatives. Repeat customers who
already have a Customer ID number
with their information in LE’s
database will receive faster
service. With their membership card,
customers are also automatically
joined in our Loyalty Program in
which they earn 1 Golden Point for
every $100.00 they sent to Vietnam.
They can redeem their accumulated
points for LE’s custom made gifts.
LE branches frequently have
promotions going on for customers
such as lucky draws and contests
with prizes.
At some LE’s agents, who are
equipped with computer systems,
process the transactions similar to
those at LE’s branches. At other
agents, who are not computerized,
customers fill out the order forms
and pay the agents directly. At the
end of the day, agents will fax a
list of transactions to LE
headquarters where the information
will be input into our database.
Transactions will be forwarded to
Vietnam for delivery together with
LE branches transactions. The next
day, LE Headquarters will provide
the confirmation receipts to agents
for customers to pick up.
The
following chart shows our payout
time in line with the payout
locations:
|
NO. |
PAYOUT LOCATION |
PAYOUT TIME |
|
1 |
SAIGON
(Urban & Rural Areas)
|
Within 24 hours
|
|
|
At remote areas in Can Gio,
Thu Duc, Cu Chi, Hoc Mon…
|
Within 1 – 2 days |
|
2 |
SOUTHERN & CENTRAL AREAS
In cities and towns.
With street numbers
|
Within 1 – 2 days |
|
|
At remote areas
Without street numbers
|
Within 2 – 3 days |
|
3 |
NORTHERN & HIGHLAND
In cities and towns.
With street numbers
|
Within 1 –2 days |
|
|
At remote areas
Without street numbers
|
Within 2 – 3 days |
|